Welcome to our FAQ section, where we’ve got all the details you need to make your shopping experience as smooth and enjoyable as possible. Let’s dive into your most frequently asked questions:

1. What’s the deal with shipping?
We offer flat-rate shipping within the U.S. for $5.99 (still finalizing cost). Need your preloved treasures faster? Choose 2-day express shipping for $14.99 (Still finalizing cost). Once your order is shipped, you’ll receive a tracking number to follow your item’s journey. And don’t worry, all of our packaging is eco-friendly because we care about sustainability just as much as you do!

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2. I have a problem with my online order what do I do?

Please call us at 805-371-8547 or email us at support@projectrewear.com

3. Do you ship internationally?
Right now, we only ship within the U.S. However, we’re working on expanding our shipping options in the future, so stay tuned!

4. How do I track my order?
As soon as your order ships, we’ll send you an email with tracking information. You can follow the journey of your preloved items as they make their way to your doorstep!

5. Is every item hand-picked?

Yes! Every item in our store is handpicked for quality, style, and brand. We carefully select pieces to ensure they are in very good condition, meaning no major wear, stains, or damage. We’re all about bringing you the best preloved gems that are ready for a second life in your wardrobe!

However, because our items are preloved, there may occasionally be minor imperfections. While we do our best to catch any issues, small flaws or stains may be overlooked. By purchasing from Project ReWear, you acknowledge that all items are secondhand and may come with minor signs of wear. We appreciate your understanding as we continue to promote sustainable fashion!

Here’s why:

• Low Prices, High Value: Our carefully curated items are offered at a fraction of their original cost. With such low margins, providing refunds would mean raising prices, which goes against our goal of affordability.

• Sustainability First: Store credit encourages you to find another unique piece, supporting the circular economy and reducing textile waste by keeping preloved items in use.

• Flexible Store Credit: Our store credit is valid for one year, giving you time to find something new and special, all while supporting sustainable fashion.

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6. Can I visit the Project Rewear store in person?
Yes! Our store is located in Thousand Oaks, CA. If you need help, give us a call at 805-371-8547. Follow us on Instagram (@project.rewear) for updates on pop- ups and special events.

Still have questions?
We’re here to help! Reach out to us at support@projectrewear.com, and we’ll get back to you as soon as possible.